Terms of Service

Article 1 (Scope)

These Terms of Service ("Terms") apply to all users of the cloud-based CRM service "DealHub" ("the Service") provided by Volta Networks K.K. ("the Company"). By using the Service, you agree to be bound by these Terms.

Article 2 (Service Overview)

The Service provides a Customer Relationship Management (CRM) tool for sales activities, including contact management, deal management, email communication, task management, campaign distribution, and reporting/analytics. The Service is an information management tool and does not guarantee legal advice or business outcomes.

Article 3 (Accounts)

1. Users shall register accurate and current information.
2. Users are solely responsible for managing their account credentials (passwords, etc.).
3. The Company may suspend or delete accounts in the following cases:
   • Violation of these Terms
   • False registration information
   • Failure to pay fees
   • Other conduct deemed inappropriate by the Company

Article 4 (Fees & Payment)

1. The Service offers a free plan (Free) and paid plans (Starter, Pro, Enterprise). See the pricing page for details.
2. Paid plans are billed monthly and automatically renewed each month.
3. Payment is accepted via credit card only (through Stripe).
4. No pro-rata refunds are provided for downgrades or cancellations. The current plan remains active until the end of the billing period.
5. For detailed payment terms, see our Commercial Disclosure.

Article 5 (Prohibited Actions)

Users shall not engage in the following activities:

• Automated data collection via scraping, crawling, etc.
• Unauthorized access or circumvention of security measures
• Sending spam or abusing the email distribution feature
• Reselling data obtained from the Service to competing services
• Unauthorized access to other users' accounts
• Actions violating laws or public order
• Placing excessive load on our servers or network

Article 6 (Data Ownership & Responsibility)

1. Ownership of data stored by users in the Service (contacts, deals, emails, tasks, etc.) belongs to the user.
2. The Company may access user data only for the purposes of service provision, maintenance, and improvement.
3. The Company will not sell, lease, or share user data with third parties.
4. The Company performs system backups for operational stability; however, this does not guarantee recovery of individual user data.
5. Users are encouraged to regularly back up important data using the CSV export features provided by the Service.

Article 7 (Data Deletion & Recovery)

1. Deleted data (contacts, deals, etc.) is retained in the "Trash" for 30 days, during which users may restore it themselves.
2. After 30 days, data in the Trash is automatically and permanently deleted and cannot be recovered.
3. The Company cannot recover data that has been deleted by users, including data permanently removed from the Trash.

Article 8 (Data Upon Cancellation)

1. Users may request account deletion at any time.
2. A 72-hour grace period follows a deletion request, during which users may cancel the deletion.
3. Users may export their data before deletion using the data export feature.
4. After the grace period, tenant data is permanently deleted and cannot be recovered.
5. Tenant data contained in system backups will be purged within 90 days of account deletion.

Article 9 (Disclaimers & Limitation of Liability)

1. The Company does not guarantee the accuracy, completeness, reliability, usefulness, uninterrupted availability, or freedom from data loss of the Service.
2. Use of the Service is at the user's own judgment and responsibility.
3. The Company shall not be liable for damages arising from use of the Service, except in cases of willful misconduct or gross negligence.
4. In cases where the Company is liable, the maximum amount of compensation shall be limited to the total fees paid by the user to the Company during the 12 months preceding the claim. For users on the free plan, the maximum shall be 10,000 JPY.
5. The Company shall not be liable for indirect damages, lost profits, or damages arising from data loss or corruption.
6. The Company bears no responsibility for the content of emails sent by users through the Service's email distribution feature.

Article 10 (Service Changes & Termination)

1. The Company may change or terminate the Service with 30 days' prior notice.
2. In the event of service termination, users will be given an opportunity to export their data.

Article 11 (Changes to Terms)

If the Company changes these Terms, users will be notified via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the revised Terms.

Article 12 (Governing Law & Jurisdiction)

These Terms are governed by the laws of Japan. Any disputes arising from the Service shall be subject to the exclusive jurisdiction of the Osaka District Court as the court of first instance.